Your Satisfaction is Our Priority

At Bihani Jewellers, we understand that finding the perfect piece of jewelry is a personal journey. We want you to be completely delighted with your purchase. This policy outlines a streamlined and transparent process for returning or exchanging your jewelry, reflecting our commitment to building lasting trust with our valued customers.

Comprehensive 90% Return and Exchange Policy

Bihani Jewellers offers a comprehensive 90% return and exchange policy for virtually all items purchased on our website or in our stores. This includes new, unworn, and undamaged jewelry, with a few exceptions. Within 2 days of purchase, you can return or exchange most items accompanied by a valid receipt, and receive a refund of 90% of the prevailing rate of the item at the time of purchase.

Exceptions

  • Custom-designed jewelry, crafted to your unique specifications, is not eligible for return or exchange due to its personalized nature.

Clearance Items and Special Promotions

  • While our policy strives for maximum coverage, a few exceptions exist:
    • Clearance items, offered at exceptional value, may have a different return policy clearly communicated at the time of purchase on our website or in-store signage. These terms will explicitly outline the return and exchange options available for clearance items.
    • Promotions may have specific terms regarding returns and exchanges. These will be clearly outlined at the time the promotion is offered on our website or in-store signage.

Effortless Return Process

We offer two convenient return options:

  • In-Store Return: Visit the original Bihani Jewellers store where you made your purchase. Simply bring the item along with the original receipt, original packaging, and all certifications. Our friendly staff will be happy to assist you with your return or exchange.

  • Return by Mail: For your comfort, we also offer mail-in returns for online purchases. Securely pack the item in its original packaging, along with the original receipt and all certifications. Clearly mark the package as "Return" and address it to:

    Bihani Jewellers e-3, 3rd Floor, Krishna Nagar Delhi - 110051

We highly recommend using a trackable and insured shipping method for your return. Bihani Jewellers is not responsible for lost or damaged items during return shipping.

Customer Responsibility

To ensure a smooth return or exchange process, kindly ensure the items are returned in their original packaging, with all certifications and the original bill. The items should also be returned in the same condition they were received, with all original tags attached. Normal wear and tear is to be expected. However, any damage beyond this may be subject to a wear and tear deduction from your refund or exchange value, as determined by Bihani Jewellers upon inspection. In such cases, Bihani Jewellers will contact you to discuss options for repair or replacement at an additional cost.

Impact of Promotions and Discounts on Returns

If your original purchase benefitted from a promotion, discount, or similar offer, the discounted price will be considered the basis for calculating your refund amount. In essence, any promotional reductions you received on the original purchase will be reflected in the return amount.

Lifetime Exchange for Certain Items

In addition to the 90-day return window, Bihani Jewellers offers a lifetime exchange for specific fine jewelry pieces (such as diamond solitaires, wedding bands, and classic gold chains). Please inquire with a sales associate or check our website for a list of currently eligible items and the terms associated with this program.

Handling and Shipping Charges

  • A separate handling charge may apply to returned items (including exchanges) to cover associated processing costs. This handling charge will be calculated based on the prevailing rate of the item and will be clearly communicated at the time of return processing.
  • Both the handling charge and return shipping charges will be deducted from your refund amount for returns. Bihani Jewellers will cover return shipping costs for damaged or defective items that meet all return conditions.

International Returns

For international returns, any additional customs duties, taxes, or import fees incurred on the original shipment or return shipment may be deducted from the refund amount or exchange value. Customers are responsible for covering return shipping costs for international returns, unless the item is damaged or defective. Bihani Jewellers recommends using a trackable and insured shipping method for international returns.

Refund Processing Time:

Refunds will be processed within 2-7 working days from our side, once the refund is approved subject to the terms and conditions outlined in this policy.

 

We appreciate your understanding and hope this policy clarifies our return and exchange process. Should you have any questions, please don't hesitate to contact us.